Encyclopaedic product knowledge

With Rebecca Coulby, one gets _exactly_ what construction project design and management _should_ be like (in an ideal world), but one would never imagine could prove to be a reality. We were delighted with the thoroughness and attention to detail right from the initial consultation and design through to the completion, and diligent and timely following up on the snagging issues inherent in any project. Anyone who has undertaken significant building work knows the trepidation involved: worries about financial risk, unknown problems with the property, availability of parts and labour. Also the problem of communicating what one wants to achieve. With Rebecca in charge of the project, all of these worries simply evaporate. It has been an absolute joy working with her. We looked forward to our meetings. She gets right to the heart of what the customer wants to achieve, and then leaves no stone unturned in making sure that the finished result most closely resembles exactly that. She handles all of the complexities of project management, alleviating this considerable burden; we always had, in Rebecca, a responsive, highly intelligent and sensitive single point of contact throughout the project. She was also able to fill in the gaps, giving us options that surprised and delighted us, when we weren’t sure exactly what we wanted, but were able only to outline the general approach and philosophy underlying the renovation. During the project, which was on a period property (where we expected there to be problems uncovered), as each issue materialised, she gave us practical options, sensible recommendations, and carefully costed solutions. It took all of the stress and anxiety out of the whole project. The final bill for the renovation work very closely matched the initial estimate she gave us, and all of the extras were reasonably costed, with options presented balancing cost and desired outcome. We are delighted with both the process followed, and also the final outcome. I can’t recommend Rebecca highly enough. She has skill and insight on what is required, encyclopaedic product knowledge, and has assembled a truly remarkable team of excellent construction workers.